Support Engineer
Experience: 3 - 6 Years | Job Type: Full-time
Support Engineer
Experience: 3 - 12 Years | Job Type: Full-time
About RRSSI
Maintain, manage and update technical system documentation. Solve medium to high complexity applications related incidents coming from end users . Log incidents and their status in ticket tools with collecting all related information (logs, reports, SQL queries).
Job Description
- Responsible for L1 and L2 support (Coordinate issue resolution between Customer and L3 team)
- Good basic understanding of operating system, network configuration, devices, application and software
- Know-how for log analysis (Splunk, Kibana)
- Ability to diagnose and address application issues
- Ability to learn employer-specific software
- Ability to juggle multiple tasks simultaneously
- Complex problem solving and high attention to details
- Listening ability, patience, Good verbal and written communication skills in English
- Should be willing to work in eight hour shifts and support 24/7 operations.
Educational Background:
Any Bachelor’s or Master’s Degree
Mail your CVs to contact@rrssi.com with “Applying for Full Stack Java Developer” as your subject line.